Privacy Policy Statement

This privacy policy explains how Wextralisari collects, uses, and protects your personal data when you use our city and local guide services in Malaysia.

What information do we collect?

We collect personal information to improve your experience and ensure quality service delivery.

• Personal identifiers you provide, such as your name, email address, and contact numbers during registration or support inquiries.
• Technical details like IP address, device type, browser, and interaction logs when you visit or use our website and app.
• Usage details including routes searched, preferences, feedback provided, and location-based data if you enable it.
• Any correspondence, survey responses, or user content submitted to us via forms, email, or customer support channels.

How do we use your information?

We only use your data to deliver relevant services, maintain our platform, and enhance the user experience.

• Responding to your questions, requests, or support tickets efficiently and accurately to serve you better.
• Improving our city guide services and website functionalities by analyzing usage trends and feedback.
• Notifying you about updates, changes, or route advisories that may affect your planned journeys.
• Meeting legal and regulatory obligations as required under Malaysian data protection law and related guidelines.

Legal basis for processing data

We collect and process your information only with lawful grounds as defined by applicable Malaysian and global privacy law.

Most data is processed to fulfill contractual obligations, respond to your requests, and for our legitimate interests in service improvement and quality assurance.

Information sharing

Your information is not sold or disclosed except as needed to operate or meet legal requirements.

• We may share information with partners and technology providers strictly to support our platform and service functions, always under confidentiality agreements.
• Legal authorities may request your data for compliance with laws, court orders, or regulatory directives.
• Aggregated, anonymized data may be used for performance analysis or reporting without identifying individuals.

Data Security

All personal information is stored using industry-standard security practices, including encryption, secure networks, and regular access reviews. Despite rigorous safeguards, no method of online storage or transmission can guarantee absolute security, and users should remain vigilant with their own data practices.

Your Rights

You may request information, make corrections, or withdraw consent related to your personal data at any time.

• Request access to your stored personal information and review the data we hold.
• Correct or update your information to ensure it remains accurate and current.
• Ask for restriction of processing, data deletion, or object to certain uses, where legally permissible.
• Withdraw your consent for data processing, noting this may affect service delivery.

Cookie Use

Wextralisari uses cookies to improve site performance and tailor content; you can control cookie settings in your browser at any time.

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Contact us

To exercise your rights or for privacy concerns, please contact our designated privacy officer using the details below.

Policy changes and notifications

We update our policies to reflect regulatory, service, or operational changes. Please review periodically to stay informed.